HCW Services

PRO-ACTIVE PATROLS

In wards where HCW is operational we have a dedicated 24-hour, 7 days -a- week proactive patrol by fully trained and experienced officers in a roving patrol vehicle that is constantly on the lookout for suspicious people and activities. HCW have a close relationship with SAPS, which enables them to them to focus on hot spots at various times of the day. This service is significantly enhanced by calls from contributors reporting any suspicious activity. If you see any suspicious people or behaviour, contributors can report it to the Control Room immediately and request that the Control Room contact them to give feedback on the incident.

SINGLE CONTACT NUMBER

Contributors can call the Control Room for any emergency or to report any suspicious activity.

RENDEZVOUS SERVICE

You are able to call the patrol vehicle to meet you at your gate when arriving home late at night or if you suspect suspicious activity in and around your home or street and do not wish to enter alone. This service is especially useful to single people and the elderly. 

MEDICAL EMERGENCY RESPONSE

Our patrol officers are able to assess a medical emergency situation and then call for the required assistance.

SAFETY AND SECURITY ALERTS

In conjunction with the South African Police Services and members of the community who have reported crime incidents, we inform our contributors of crime incidents and trends in the area. We do this by regularly emailing updates and alerts to our contributors. We also give regular tips to help our contributors avoid becoming victims of crime.

INCIDENT RESPONSE

The patrol will react immediately to a call-out from a contributor unless busy with another call-out, in which case the patrol will request back-up from another vehicle. Response times are well within the industry standard and can be as short as 1 or 2 minutes depending on circumstances.

K-9 DIVISION

The Vetus Schola K-9 Division is built from Police trainers, officers with years of specialist operational and professional experience.

HOLIDAY PATROLS

If you are going away and your house will be left vacant for an extended period of time, let our office know. More frequent patrols past your property and perimeter inspections can be arranged.